Terms of Use of the Website famalo.com
Contents:
- Introduction
- Who We Are and How to Contact Us
- Additional Terms Apply
- Use of the Website
- Login Details
- Prohibited Activities
- Communication via the Website
- Limitation of Liability
- Website Content
- Links to Other Websites
- Changes to the Terms
- User Contributions
- Indemnity
- Disclaimer
- Governing Law
- Final Provisions
1. Introduction
These Terms of Use of the website famalo.com (hereinafter referred to as “Terms”) govern the rules and obligations of users of the website famalo.com (hereinafter referred to as “Users”, “you”, “your”), which serves for the promotion of real estate (hereinafter referred to as “Website”). The operator of the Website is the company Famalo, s. r. o., located at Landererova 8, Bratislava – city district Staré Mesto 811 09, Slovak Republic (hereinafter referred to as “we”, “us”, “our”). By using the Website, you agree to these Terms and undertake to comply with them. These Terms represent a legal contract between you and us.
2. Who We Are and How to Contact Us
You can contact us at [email protected] or by post at Landererova 8, Bratislava – city district Staré Mesto, 811 09, Slovak Republic, Slovak Republic.
3. Additional Terms Apply
In addition to these Terms, users are also subject to our Privacy Policy, which governs how we process users’ personal data in accordance with applicable laws of the European Union and the Slovak Republic.
4. Use of the Website
The Website allows users to browse property listings, contact sellers (developers, agents, agencies, owners), and post ads for sale or rental. All texts, programs, products, and materials published on the Website (hereinafter referred to as “Content”) are subject to copyright and intellectual property laws. Use of this content (in full or modified form), downloading and storing it for any purpose other than personal use without our consent is prohibited. Modifying, distributing, or publishing any content from the Website is also prohibited. Access to the Website does not grant anyone right to use our names, logos, slogans, or other trademarks. Temporary downloading and viewing of materials for personal use is permitted. However, it is forbidden to alter or separately use illustrations, photos, audio, or video files without accompanying text. You may not use any part of the Website for commercial purposes without our express permission. Violation of these rules may result in termination of your access, and you must delete any such materials upon our request.
5. Login Details
Users must keep their login credentials secure and not share them with third parties. If any of the Terms are violated, we reserve the right to delete the account. If you suspect unauthorized use of your account, inform us immediately via email.
6. Prohibited Activities
It is prohibited to use automated software or devices to extract information from the Website or interfere with its operation. Users must not overload the Website, download content in bulk, spread spam, viruses, or malicious programs. It is forbidden to violate others’ rights, attempt to illegally obtain money or unauthorized access to the Website. Users must not circumvent security measures or do anything we consider inappropriate or illegal.
7. Communication via the Website
We are not a real estate agency. We do not interfere in communication or transactions between users and agents, agencies, or developers. While we store data on these entities, we do not verify them. Users are responsible for verifying information and obtaining legal advice on their own.
8. Limitation of Liability
We are not liable for any issues caused by technical problems with the Website or for loss of access, passwords, or any damages resulting therefrom. We do not guarantee the reliability of information on the Website or the security and continuous availability of the Website.
9. Website Content
Content on the Website may contain errors, inaccuracies, or omissions. We reserve the right to correct any such errors, modify or remove content, or restrict access to the Website at any time, for any reason, without prior notice. We do not guarantee the accuracy, completeness, or reliability of any content available on the Website.
10. Links to Other Websites
The Website may contain links to other websites for which we are not responsible. Advertisements are the responsibility of the advertiser. By using the Website, you agree that we may use everything you publish on it. The information is not a substitute for professional legal or financial advice.
11. Changes to the Terms
We may change and update these Terms at any time. Continued use of the Website after updates means you accept the new version.
12. User Contributions
We may change or delete user posts at any time without notice. By posting content or sending it to us to list it on Famalo, users give us permission to modify, translate, publish, and share it on social media and on third-party portals, and to use their name or username. Users guarantee they have rights to the content, it’s accurate, legal, not misleading or harmful, and not used to promote unrelated services. Users must not infringe intellectual property rights and must cover any resulting fees or fines.
13. Indemnity
If users cause complaints, damages, or losses through misuse of the Website or violations of the Terms, they agree to compensate us, including legal costs.
14. Disclaimer
The content provided on this Website is for general informational purposes only and may contain errors, inaccuracies, or omissions. We make no guarantees regarding the accuracy, completeness, reliability, or verification of any content available on the Website. Although we strive to ensure that all agents and their content featured on our platform are verified and up to date, we do not assume any responsibility for the accuracy, completeness, or currentness of such information. Some content, including listings and other information, may be provided by third parties. We disclaim any liability arising from the use of such content. Users are solely responsible for verifying the accuracy and reliability of any information before relying on it or making decisions based on it.
15. Governing Law
These Terms and any related obligations are governed by the laws of the European Union and the Slovak Republic. You agree to submit to their exclusive jurisdiction. Parties agree to attempt out-of-court dispute resolution first.
16. Final Provisions
If any provision of these Terms is found invalid, the remaining provisions remain effective.
Customer Agreement
Contents:
- Introductory Provisions
- Communication
- Additional Terms Apply
- Subject of the Agreement
- Customer Obligations
- Our Rights and Obligations
- Property Listings
- Payment Terms and Contractual Provisions
- Account Cancellation or Access Restrictions
- Change of Terms
- Data Protection
- Disclaimer
- Compensation for Damages
- Applicable Law
- Final Provisions
1. Introductory Provisions
This Customer Agreement (hereinafter referred to as the “Agreement”) governs the terms of using the services on the website famalo.com, which is used for promoting real estate (hereinafter referred to as the “website”). It applies to real estate agencies, real estate brokers, developers, and property owners who advertise properties on the website (hereinafter referred to as “customer”, “you”, “your”). The Agreement becomes effective when you check the “I accept” box or complete the order. The operator of the website is the company Famalo, s. r. o., located at Landererova 8, Bratislava – city district Staré Mesto, 811 09, Slovak Republic (hereinafter referred to as “we”, “us”, “our”).
2. Communication
You can contact us by email at [email protected] or by post at Landererova 8, Bratislava – city district Staré Mesto 811 09, Slovak Republic. It is your responsibility to provide us with your correct phone number and email for communication, and you agree that we may occasionally contact you about products and services from us and our partners.
3. Additional Terms Apply
In addition to this Agreement, you are also subject to the Terms of Use of the website famalo.com and the Privacy Policy, in accordance with which we process personal data. Personal data is processed in accordance with the applicable legislation of the European Union and Slovakia.
4. Subject of the Agreement
This Agreement regulates activities on your account on the website famalo.com (hereinafter referred to as “account”) and the use of the website. If you are entering into the Agreement on behalf of another company, you guarantee that you have the authorization to do so, and if requested, you will provide us with the relevant documentation. If you are not a licensed real estate agent, developer, do not have authorization to publish a property, or do not comply with legal regulations, we may refuse your order.
5. Customer Obligations
You represent and warrant that you are duly authorized to advertise each property you submit to us for publication, whether as the owner, an authorized representative, or as a holder of a valid real estate broker license. You undertake that all information and documentation provided by you are complete, truthful, and accurate, and that their publication does not infringe any applicable laws or the rights of any third parties. Furthermore, you represent and warrant that you will submit or transmit to us only such properties that are genuinely and lawfully available for sale or lease, and you shall bear full responsibility for any damages or losses arising from any breach of these obligations.
If you publish a property yourself through your account, it is your responsibility to remove listings that are no longer available, modify listings that are outdated, and publish each property only once. If you send a property for publication to us, you must notify us of any content errors and any changes to the offer status. You further guarantee that the content you send or publish through our website is correct, up-to-date, accurate, complies with technical parameters (if such parameters are published), is not misleading, illegal, inappropriate, offensive, harmful, and does not infringe any laws or rights, including intellectual property rights and exclusive rights of other real estate agents or agencies. You agree to pay all telecommunication and internet fees incurred when using our website. You agree not to use cookies for commercial purposes or to collect information about website visitors for the purpose of contacting them or promoting your offers. If you wish to use third-party CRM service providers to publish data on our website, you may only use such CRM service providers who are included in our list of approved providers. You are obligated to act in accordance with the Privacy Policy.
6. Our Rights and Obligations
If the content you sent or published on our website violates any conditions of this Agreement or is inappropriate or illegal, we reserve the right to delete such content without notice. We have the right to promote, publish, copy, and share your content in order to fulfill our obligations, improve services, and gather analytical data, without being required to credit you as the source. This right persists longer than this Agreement. We are not responsible for any errors and inaccuracies in your content.
7. Property Listings
To list a property on our website, you must provide us all required or requested information about the property. All listings must be submitted either through our CRM system or through an approved third-party CRM provider. We do not guarantee a minimum number of client inquiries or leads.
You may choose to either (a) send us the necessary information about the property, in which case we will create the listing text, or (b) upload your own property text in your preferred language directly on the website after selecting a package. The first property listing in one language is free of charge. If you choose a package that includes additional language versions, we will upload the translated versions of the property text within 3 business days of receiving the original content. Alternatively, in order to pay for the chosen package, you can opt for an invoice that we will send you via e-mail after your request.
Once a property listing request is submitted, it will be processed within 3 business days of receiving all required materials. The standard listing period is 30 days, starting from the date the payment is received. This period will be extended by the number of days required for processing. You will be notified by email once your property has been successfully published.
Any changes made to the listing after publication are subject to approval and may not be reflected immediately or at all. If your listing is removed due to a violation of any conditions outlined in this Agreement, no refund will be issued. From time to time, we may agree on different listing terms or commission structures. Any such exceptions or modifications must be confirmed in writing, such as via email or other verifiable communication channels, and shall apply only if explicitly agreed upon by both parties.
8. Payment Terms and Contractual Provisions
To list a property, the customer must be registered on our website, then submit a listing request and either use their free listing or purchase a package through their account. Upon approval of the property listing request, any associated funds shall be deemed non-suspendable, non-transferable, non-cancelable, and non-refundable. If your listing is removed due to a violation of any of the conditions in this Agreement, you will not be entitled to a refund.
Payments for the publication of listings are processed via the available payment methods, specifically through the PayPal payment platform, bank transfer, or Stripe payment gateway. Fees are payable at the time of placing the order or at the start of the validity period of the purchased package. In the case of recurring payments, subsequent payments shall be due at the beginning of each new billing period.
Upon receipt of payment, the corresponding package with the relevant services will be made available to the customer. We offer various service packages that differ in scope and price. The purchaser is solely responsible for any bank fees or charges related to the use of their payment card. We reserve the right to adjust the prices of our packages, products, and services at any time.
Consumers have the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract, provided that the services have not yet been rendered. If the service begins before the end of this period upon the consumer’s express request, the right of withdrawal is forfeited. Once a listing publication request has been approved, any amount paid becomes non-refundable – its use cannot be suspended, altered, canceled, or reclaimed.
Complaints regarding the provided services may be submitted via the email address listed on our website. Complaints will be processed without undue delay, no later than 30 days from their receipt.
The provider is responsible for the proper and timely provision of services according to the selected package. However, the provider is not liable for any damages resulting from the misuse of the service or from the breach of contractual terms by the purchaser. As stated above, we do not guarantee any specific number of customers. We do not guarantee a minimum number of clients.
9. Account Cancellation or Access Restrictions
If you violate any of the terms of this Agreement, we reserve the right to permanently delete your account. If your account is suspended for any reason during the order period, you will still be responsible for paying any fees due to us, regardless of whether you used the services.
10. Change of Terms
We reserve the right to change the terms of this Agreement at any time, including the composition of packages and fees, provided that such changes will not take effect during the term of an order completed before the change.
11. Data Protection
You agree to the retention and processing of your data on our website. If we share personal data of property seekers with you, you acknowledge that you have legal responsibility for processing this data in accordance with applicable data protection laws. You declare and guarantee that the personal data you provide to us was obtained with the proper consent of the individual concerned and that you have the right to process and use this data in connection with the provision of our services, its storage, and processing. Credit card data will not be stored, shared, or provided to third parties under any circumstances. We shall not be liable for the success or outcome of any purchase, sale, or lease, nor for any decisions made by users.
12. Disclaimer
We are not responsible for the content of customers’ listings on the website. In the case of complaints regarding an order, our liability to you is limited to the maximum amount indicated in the order. In case of breach of non-mandatory guarantees, we reserve the right to decide whether we will provide the requested service again or reimburse the cost of securing it through another provider. We are not liable for any breach of this Agreement caused by your failure to fulfill your obligations. We are also not responsible for any delays or breach of the contract due to events beyond our control, such as computer viruses or technical problems with the server hosting our site. We do not guarantee the accuracy, potential results, or reliability of our services.
13. Compensation for Damages
In the event of complaints, damages, or losses caused by the customers’ use of the website or its offers that were not in compliance with these terms, the customer agrees to compensate us and pay any fees and costs, including legal service fees.
14. Applicable Law
These terms and all non-contractual obligations related to these terms and access to the website are governed by the laws of the European Union and the Slovak Republic. You agree to submit to the exclusive jurisdiction of the European Union and Slovak legislation. Any disputes arising in connection with these terms will be resolved in accordance with the laws of the European Union and the Slovak Republic. In the case of disputes, the parties agree to attempt out-of-court dispute resolution first.
15. Final Provisions
If any provision of this Agreement is deemed invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.